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Is there a minimum time contract/commitment?
No. You can pay monthly, quarterly, twice
yearly or yearly. You can also cancel at any time (see the
Acceptable Use Policy for policies
regarding this).
How soon will my account be set up
and ready for use?
Once payment has been verified, accounts are
set up and active within 24 hours, usually within 4 hours! Once an account is
set up an activation notice will be sent you via e-mail including a username,
password, and IP address (for dedicated ip). You can begin uploading files to
your new web site immediately thereafter.
Can I upgrade my plan or features
later?
You can purchase new or expanded features or
upgrade to a new plan at any time. There are no set up fees for upgrading.
Is my site backed up and how often?
Yes, full backups are done daily on all
servers. These are for emergency or drastic situations. You will still need to
backup your sites file and data on your own, but rest assured your data is with
us if an emergency arises. (You can now backup your site as well as your
databases and email settings easily via your control panel, and we strongly
encourage you to do so regularly.)
Do you allowed hyip or autosurf
hosting?
Yes, we allowed autosurf or hyip hosting.
Read the terms and condition for this matter. All
this type of hosting are compulsory to take private IP / dedicated name server. Please choose package with Private
Nameserver when you make order.
How about if i want to install
IONCUBE?
We can install for you by demand request for
free. Please put note while you fill the order
form and we will installed for you.
How fast are your connections?
We employ OC-3 & Multiple DS-3 fiber optic
connectivity.
Do you have a secure certificate that
I can use?
Yes, you can get it for optional Thawte
Professional SSL from our partner
Do you offer any databases?
Yes, we have MySQL installed with an online
interface for managing your database.
What is virtual Web hosting?
We specialize in virtual Web hosting, which
means that you can find a home for your Web site on our high performance Web
servers and establish your presence on the Internet with your own unique domain
name. This is a very intelligent and cost effective alternative to hosting your
own web site internally. Our shared hosting environment gives you the benefits
of high performance servers, high bandwidth connectivity that can seamlessly
grow with your needs, pre-installed software, guaranteed reliability and
around-the-clock, all at a small fraction of the cost of doing it yourself.
How about if I need to do
Multiple hosting?
Share hosting only allowed on domain per
account. You can get our new DNSDedicated Virtual Private Server (VPS) by
clicking here.
VPS is more cheaper than dedicated server hosting and functional similiar to
Dedicated Server too. It allowed multiple hosting.
Do you actively monitor and manage
your network 24/7?
Yes, our network is monitored on site and
remotely. If something happens to your site or our servers our technicians will
be checking on it immediately.
Do I have 24/7 access to my
account(s)?
Yes you do. All of our customers have full
access to their account every day, all day.
Do you offer tech support every day?
Yes, we currently offer 24 hours tech
support. For sales you can go to Yahoo Messenger with ID : DNSTrack or you can
submit ticket
here. We offer telephone support and SMS for dedicated customer
only. We are planning to have toll free number soon.
How if i need other information?
Yes
you can contact us via three of our
option here.
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