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 FAQ
 
Is there a minimum time contract/commitment?

No. You can pay monthly, quarterly, twice yearly or yearly. You can also cancel at any time (see the Acceptable Use Policy for policies regarding this).

How soon will my account be set up and ready for use?

Once payment has been verified, accounts are set up and active within 24 hours, usually within 4 hours! Once an account is set up an activation notice will be sent you via e-mail including a username, password, and IP address (for dedicated ip). You can begin uploading files to your new web site immediately thereafter.

Can I upgrade my plan or features later?

You can purchase new or expanded features or upgrade to a new plan at any time. There are no set up fees for upgrading.

Is my site backed up and how often?

Yes, full backups are done daily on all servers. These are for emergency or drastic situations. You will still need to backup your sites file and data on your own, but rest assured your data is with us if an emergency arises. (You can now backup your site as well as your databases and email settings easily via your control panel, and we strongly encourage you to do so regularly.)

Do you allowed hyip or autosurf hosting?

Yes, we allowed autosurf or hyip hosting. Read the terms and condition for this matter. All this type of hosting are compulsory to take private IP / dedicated name server. Please choose package with Private Nameserver when you make order.

How about if i want to install IONCUBE?

We can install for you by demand request for free. Please put note while you fill the order
form and we will installed for you.

How fast are your connections?

We employ OC-3 & Multiple DS-3 fiber optic connectivity.

Do you have a secure certificate that I can use?

Yes, you can get it for optional Thawte Professional SSL from our partner

Do you offer any databases?

Yes, we have MySQL installed with an online interface for managing your database.

What is virtual Web hosting?

We specialize in virtual Web hosting, which means that you can find a home for your Web site on our high performance Web servers and establish your presence on the Internet with your own unique domain name. This is a very intelligent and cost effective alternative to hosting your own web site internally. Our shared hosting environment gives you the benefits of high performance servers, high bandwidth connectivity that can seamlessly grow with your needs, pre-installed software, guaranteed reliability and around-the-clock, all at a small fraction of the cost of doing it yourself.

How about if  I need to do Multiple hosting?

Share hosting only allowed on domain per account. You can get our new DNSDedicated Virtual Private Server (VPS) by clicking here. VPS is more cheaper than dedicated server hosting and functional similiar to Dedicated Server too. It allowed multiple hosting.

Do you actively monitor and manage your network 24/7?

Yes, our network is monitored on site and remotely. If something happens to your site or our servers our technicians will be checking on it immediately.

Do I have 24/7 access to my account(s)?

Yes you do. All of our customers have full access to their account every day, all day.

Do you offer tech support every day?

Yes, we currently offer 24 hours tech support. For sales you can go to Yahoo Messenger with ID : DNSTrack or you can submit ticket here.  We  offer telephone support and SMS for dedicated customer only. We are planning to have toll free number soon.

How if i need other information?

Yes you can contact us via three of our option here.

 
 
 
 


 
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